Help
How can we help?
How do I start?
Sign-up for trainers is not open yet. Write to [email protected] to ask for access. The base fee is 10 € a month, net of VAT, and your first three active clients are included.
Can I bring my existing clients and plans?
Yes. Import by CSV, screenshot, photo or pasted text. You see a review table and correct anything before it is saved.
Is there an app for me as a trainer?
Yes, a trainer app and the Coach Desk in the browser. The store versions are waiting for Apple and Google approval. Until then everything runs in the browser.
What counts as an active client?
A client who used their app plan, the AI coach, check-ins or logging with you in that month. A client who only books sessions or session packages with you, with none of these, is not an active client and costs no seat. Invited, paused, archived and quiet clients are not counted either.
Do the three included seats run out?
No. Your first three active clients are included in the 10 € base fee every month. There is no 0 € plan: the base fee is due every month, also with fewer than three clients.
What is the base fee for?
For the interface: the Coach Desk, the trainer app and the AI coach with the safety layer. It is 10 € a month, net of VAT, and includes your first three active clients and your own branding (logo and colours, without the PRIME name).
Does my own branding cost extra?
No. Your own logo and colours on your public page and in the client app, without the PRIME name, are included in the base fee for every trainer. It is not an add-on. Your brand runs inside the PRIME app: a store listing under your own name is not included. On the legal and privacy screens your clients still see who provides the software.
What is the onboarding call?
An optional, guided 1:1 setup call with Daniel’s team, about 45 minutes, for 100 € once, net of VAT. You pick a time on the booking page. You do not need it to start.
Are there hidden fees or a commission?
No. You pay the base fee and the seat fee from the 4th active client. Your own branding is included, not an add-on. The onboarding call is optional. PRIME takes nothing from what your clients pay you. Stripe charges its own payment fees on your account.
What happens if I go from 12 clients to 5?
Your next monthly invoice is lower. On top of the base fee you only pay for clients who were active in that month.
Where do my clients log in?
In the web app at ivinsfit.com/app. The store apps will follow once Apple and Google have approved them.
Do clients see prices in the app?
No. Prices are on your public web page only.
Is the AI coach a real person?
No. It is an AI assistant and says so. It follows your rulebook and the platform safety layer.
Can I switch the safety layer off?
No, and neither can anyone else. You can add stricter rules. If one of your rules contradicts the layer, the layer wins and you see a notice.
Can I undo what the AI did?
Yes. Every AI action is in the audit log with a one-tap undo. Workouts a client has already logged are never changed.
Where is my data stored?
On servers in the EU. See “Security & privacy” for details and the list of processors.
Can I get my data out?
Yes. Export clients, plans, notes, receipts and your rulebook as files, or back up to your own Google Drive.
How do I reach a human?
Write to [email protected]. We do not promise a response time.
PRIME Assistant
Inside the Coach Desk a helper answers how-to questions, finds settings and takes you there. It is an AI assistant. It never changes client plans or safety settings by itself.
Talk to us
A question before you start, support or a privacy request: write to us by email. We do not promise a response time.
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